Terms & Conditions for Rubaiyat
Part of The Ember Glow
Effective Date: November 2025
Welcome to Rubaiyat (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website rubaiyat.com (the “Site”) and your purchase of our hookah flavor products operated by The Ember Glow. By using our Site or ordering from us, you agree to be bound by these Terms. Please read them carefully.
1. Who We Are & Your Agreement
The Parties: Rubaiyat is a brand of The Ember Glow (“Company,” “we,” “us”).
Your Role: When you use our Site, place an order, or register, you are a “Customer” or “User.”
Agreement: By placing an order or accessing services, you agree to these Terms, our Privacy Policy, and any other policies posted on the Site. If you do not agree, you must not use the Site or make a purchase.
2. Account Registration
You may create an account on our Site to place orders, track purchases, and save your shipping and billing information.
You must provide accurate, complete, and up-to-date information when registering.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use.
3. Products & Orders
Product Description: We offer hookah flavor products. While we try to represent them as accurately as possible (color, aroma, intensity), actual experience may vary.
Order Acceptance: Placing an order is an offer to purchase; we reserve the right to accept or decline orders for any reason (e.g., out-of-stock items, suspected fraud).
Pricing: All prices are listed in [Insert Currency] and are exclusive of taxes, shipping, or other charges, unless stated otherwise.
Payment: We accept payment through the methods displayed on our Site. Payment is due at the time of ordering.
Taxes & Duties: Applicable sales tax or other taxes will be added to your order where required. If shipping internationally, you are responsible for any import duties or local taxes.
4. Delivery, Shipping & Risk
Shipping: After your order is accepted, we ship the products to the delivery address you specify. Shipping times depend on your location and our logistics partners.
Risk: Risk of loss or damage to products passes to you once we ship them.
Tracking: When available, we provide tracking information so you can monitor the delivery status.
Failed Delivery: If a delivery attempt fails because the address is incorrect or someone isn’t available to receive, you may be charged for re-delivery or storage.
5. Returns, Refunds & Cancellations
Cancellation: You may cancel an order before it is shipped. Once shipped, cancellations are subject to our return policy.
Returns: If you receive a defective, incorrect, or damaged item, contact us within [X] days. We will assess the issue and, if valid, offer a replacement or refund.
Refunds: Refunds (if applicable) will be issued via the original payment method, after we receive the returned product (if required) and verify its condition.
No Returns for Used Products: For hygiene reasons, used or opened hookah flavors (or consumables) may not be eligible for return unless they are damaged or defective.
6. Use of Our Site & Acceptable Behavior
You agree not to misuse the Site or its content. Prohibited uses include, but are not limited to:
Violating any applicable local, national, or international laws
Attempting to gain unauthorized access to parts of the Site or our systems
Posting or transmitting any harmful or malicious content
Intellectual Property: All content on the Site (text, images, logos, designs) is owned by The Ember Glow or we have licensed it. You may not copy, republish, or otherwise exploit our content without our explicit permission.
7. Intellectual Property Rights
All trademarks, brand names, service marks, and logos displayed on the Site are property of The Ember Glow or our licensors.
You are granted a limited, non-exclusive, non-transferable license to view and use the Site for personal, non-commercial purposes only.
8. Disclaimers & Limitation of Liability
No Warranty: Our products are provided “as is.” While we strive for high quality, we make no guarantees that our Site or products will meet your expectations every time.
Limitation of Liability: To the maximum extent permitted by law, The Ember Glow (and its affiliates, officers, employees) shall not be liable for:
Indirect, incidental, special, or consequential damages
Loss of profits, data, or business opportunities
Any claim related to products once they are delivered
Maximum Liability: Our total liability to you for any claim (in contract, tort, or otherwise) will not exceed the value of the order that gave rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless The Ember Glow, Rubaiyat, and our employees, officers, and partners from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of:
Your use of the Site or purchase of products
Your violation of these Terms
Your violation of any third-party rights (e.g., intellectual property)
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of [Insert Jurisdiction, e.g., “India” or your state/country].
Any dispute or claim related to these Terms or your use of the Site must be resolved via the courts of [Insert appropriate state/city].
Grievance Officer: As required under e-commerce rules in India, our grievance officer is:
Name: [Name]
Email: [Email]
Address: [Address]
We aim to resolve all consumer complaints and grievances within a reasonable time.
11. Changes to These Terms
We may update or modify these Terms at any time.
When we do, we will revise the “Effective Date” at the top.
Continued use of our Site or placing orders after the changes means you accept the new Terms.
We encourage you to review these Terms periodically.
12. Other Important Terms
Severability: If any provision in these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or removed, but the rest of the Terms remain in effect.
Entire Agreement: These Terms (plus our Privacy Policy and any other legal notices on the Site) constitute the entire agreement between you and The Ember Glow regarding your use of the Site.
Waiver: If we do not enforce a right or provision under these Terms, it does not mean we waive that right or provision.
13. Contact Us
If you have questions or concerns about these Terms, please reach out:
Rubaiyat / The Ember Glow
Email: support@rubaiyat.com
Address: Office No. 01, Plot No. A149, Sector – 19A, KoparKhairane, Navi Mumbai – 400709
Phone: +91 12345 67890
Why This Version Works for Rubaiyat / The Ember Glow:
Brand Tone: It’s friendly but serious — reflects a lifestyle brand that cares about its customers.
Clarity: Defines how orders, shipping, and returns work in simple terms.
Legal Protection: Includes key clauses like limitation of liability, indemnification, intellectual property, and dispute resolution.
Consumer Focus: Mentions grievance redressal, return policy, and your commitment to customer satisfaction.
Compliance Awareness: Addresses aspects relevant to e-commerce in India (or adapt for your jurisdiction).