Privacy Policy for Rubaiyat
Part of The Ember Glow
Effective Date: November 2025
Welcome to Rubaiyat (“we,” “us,” “our”), a brand of The Ember Glow. Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website rubaiyat.com (the “Site”), purchase our hookah flavor products, or otherwise interact with us.
1. What Information We Collect
We collect different types of information in order to serve you better and ensure smooth operation of our business:
a) Personal Information You Provide
When you create an account, place an order, or contact us, we collect information such as:
Name
Email address
Shipping and billing address
Phone number
Payment information (e.g., credit/debit card, via our payment processors)
When you sign up for our newsletter, we collect your email address and preferences.
b) Device & Usage Information
We automatically collect certain data when you visit or browse our Site, including:
Your IP address
Browser type and version
Device type (mobile or desktop)
Operating system
Pages or products you view
Time spent on pages
We use technologies like cookies and similar tracking tools to collect this information. These help us understand how you interact with our Site and improve your experience.
c) Marketing & Communications Data
If you agree to receive marketing communications, we may track what offers, emails, or products interest you most.
We may also use data from your activity (for example, purchase history) to show you more relevant products or offers.
2. How We Use Your Information
We use your information to:
Provide & Process Orders
Process your orders, payments, and shipments.
Confirm and communicate about your purchases.
Improve Our Services
Analyze how customers use our Site to make improvements.
Create a more personalized shopping experience.
Customer Support
Respond to your inquiries, feedback, or concerns.
Provide you with updates about your orders and our policies.
Marketing
Send promotional emails, newsletters, or special offers (if you opt in).
Customize our marketing based on your preferences and behavior.
Security & Fraud Prevention
Detect and prevent fraud or unauthorized transactions.
Protect our website, customers, and business.
3. How We Share & Disclose Your Information
We do not sell your personal data. But we may share it in the following circumstances:
Third-Party Service Providers: We work with trusted partners (e.g., payment gateways, shipping companies, marketing platforms) who help us operate our business. These parties only get the data they need to do their job, and they must protect it.
Compliance & Legal Requirements: We may share information if required by law, to respond to legal claims, or to protect the rights, property, or safety of Rubaiyat, The Ember Glow, our customers, or others.
Business Transfers: If The Ember Glow is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction — but we’ll notify you before it happens
4. Cookies & Tracking Technologies
We use cookies and similar tracking tools to:
Remember your preferences and login status
Analyze how you use our Site and improve it
Serve you relevant product recommendations or ads (if you’ve opted in)
You can control cookies via your browser settings. But note: disabling some cookies may impair the functionality of the site (for example, keeping you logged in or saving your cart).
5. Your Rights & Choices
Depending on where you live, you may have rights regarding your personal data, such as:
Access – You can ask us what data we hold about you.
Correction – If something is wrong or outdated, you can request that we correct it.
Deletion – You can ask us to delete your personal information (subject to certain legitimate reasons we may need to retain some data, e.g., to fulfill orders or comply with legal obligations).
Opt-out of Marketing – If you no longer want to receive promotional communications, you can unsubscribe anytime via the link in our emails or by contacting us.
6. Data Retention
We will keep your personal information as long as necessary to:
Fulfill the purposes we collected it for (e.g., to complete orders), and
Comply with legal obligations (such as tax, accounting, or regulatory needs).
When your data is no longer needed, we will securely delete or anonymize it.
7. Security
Protecting your data is a top priority for us. We implement a variety of security measures to safeguard your information, such as:
Encryption in transit (SSL/TLS)
Secure access controls (only authorized personnel have access)
Regular security assessments and reviews
However, no data system is 100% risk-free, and while we strive to protect your information, we cannot guarantee absolute security.
8. Children’s Privacy
Since The Ember Glow may use service providers or operate in multiple geographies, your data may be transferred across borders. We ensure such transfers are lawful and protected by appropriate safeguards (for example, standard contractual clauses).
9. International Data Transfers
Since The Ember Glow may use service providers or operate in multiple geographies, your data may be transferred across borders. We ensure such transfers are lawful and protected by appropriate safeguards (for example, standard contractual clauses).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
* We will revise the “Effective Date” at the top
* We may notify you (for example, via email or a prominent notice on our Site)
* We encourage you to review this policy periodically
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please reach out:
The Ember Glow / Rubaiyat
Email: support@rubaiyat.com
Address: Office No. 01, Plot No. A149, Sector – 19A, KoparKhairane, Navi Mumbai – 400709.
Why This Works Well for Rubaiyat & The Ember Glow:
Brand-aligned tone: It’s professional but warm — fits a lifestyle brand like a hookah flavor company.
Transparency: Clearly explains what data is collected, how it’s used, retained, and protected.
Trust-building: Encourages trust by letting customers know their data is safe, not sold, and handled responsibly.
User-centric: Gives users control — their rights are clearly described (“access, deletion, opt-out”).
Compliance awareness: Includes typical legal protections seen in e-commerce privacy policies.